For the second year in a row, Sacramento International Airport has been ranked 4th in North America for customer service by Airports Council International (ACI), the international trade association for commercial airports.
The awards were determined by the cumulative results of Airport Service Quality (ASQ) surveys collected in 2013. ASQ Awards recognize the best airports based on passenger surveys, and are the only global survey measuring passengers' satisfaction while still at the gate. All airports use the same questionnaire and follow the same scientifically-designed methodology.
Since their creation in 2006, the ASQ Awards have become the world’s leading airport passenger satisfaction benchmark, with more than 280 airports participating.